Selected work
Examples from Devan Akkus's in-house operations and delivery career, before founding Socium Ops. They show the kind of problems the consultancy is built to solve.
01 · AI delivery operations
Rapid growth had created a costly leadership structure, blurred accountability and made delivery harder to control.
Devan redesigned roles, governance, performance controls and management capacity, then supported a phased implementation.
02 · Large-scale service delivery
Unstructured approvals and uneven coverage were increasing cost without reliably improving operational resilience.
Devan introduced a formal approval process, workforce-planning framework, coverage redesign and reporting governance.
03 · Distributed operations
Support for a workforce of more than 300 distributed contributors relied on fragmented channels, making ownership, consistency and performance difficult to manage.
Devan led the move from Slack-based support to Intercom, redesigning workflows, knowledge, automation and performance visibility around the new system.
These are career case studies, not Socium Ops client claims. They are included to demonstrate the founder's directly relevant operational experience.
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